FAQs

WHAT ARE SHIPPING TIMES AND COSTS?

illaminous Shipping is FAST and SECURE 

We are really proud to be able to send your order FAST and SECURE

FAST

We will select the FASTEST carrier and your order will be SENT IN 24HRS (from Monday to Friday)

SECURE

Want to locate your order? Your order confirmation will be joined by a TRACKING NUMBER to follow your order.

DETAIL

We are now offering different shipping options by region

Quebec and Ontario

  • order over 75$: Free Shipping
  • all orders between 50$ and 74.99$: 7$ Flat Rate
  • all order under 50$: estimated cost

 

New Brunswick, Nova Scotia and Price Edward Island

    • order over 75$: Free Shipping
    • all orders between 50$ and 74.99$: 10$ Flat Rate
    • all order under 50$: estimated cost 

 

Manitoba, Saskatchewan, Alberta and British Colombia

  • order over 100$: Free Shipping
  • all orders between 50$ and 99.99$: 13$ Flat Rate
  • all order under 49.99$: estimated cost

 

Yukon, Nunavut, NorthWest Territories, NewFoundland and Labrador

  • order over 125$: Free Shipping
  • all orders between 75$ and 124.99$: 14.99$ Flat Rate
  • all order under 75$: estimated cost

     

    • We think it's important to give you the best customer experience without any compromise.
    • Our products quality is important, same for our shipping
    • Did you ever receive a bad surprise and had to pay C.O.D? You will NEVER have any ADDITIONAL shipping FEES with illaminous
    • You will NEVER have any ADDITIONAL shipping FEES
    • DIRECT SHIPPING FROM illaminous, in CANADA, TO YOUR DOOR
    • NO HIDDEN FEES (BORDER FEES, EXTRA TAXES)

    You will receive your order WITHOUT ANY HIDDEN FEES

    YOU HAVE MORE SHIPPING QUESTIONS? GO AHEAD! It will be our pleasure to answer any of your questions Contact us by email or by chat.

    HOW CAN I RECEIVED A COLOR CHART?

    Ask For Your Flatback and Hotfix Rhinestones Color Chart

    Designed by illaminous, in Canada. We want you to discover our exceptional level of reflection and brilliance. We can send you for free (Free shipping) our Flatback Rhinestones and Hotfix Rhinestones for free!

     

    FREE Flatback Rhinestones Color Chart

    Flatback rhinestones Crystals | Colors Chart | illaminous

    Hotfix Rhinestones Color Chart

    Hotfix rhinestones Crystals | Colors Chart | illaminous

    Ask for your Free color Chart now!

    Fill the information and get your color chart for free.

    WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

    14-day return policy

    illaminous wants you to be entirely satisfied with your purchase. Therefore, if you are not satisfied, we will refund* the order up to 14 days after the purchase!

    *Custom Order are not eligible to return and refunds

    If you purchase a custom order are not eligible to return or refund. For example product, color or quantity that was specially prepare as request by you. You can contact us at info@illaminous.com and we will review your request.

     

    Product must be in perfect condition and Quantity must match your order

    Our promise at illaminous.com is to sell quality products that are new and in perfect condition. For us to accept a return we must be able to ensure the above is guaranteed before we can resell a product. Your returned order must be sent back in perfect condition. For example, if you order 144pcs rhinestones you must return the same quantity in the same package, in perfect condition. We encourage you to reuse the shipping envelop or box we used to ship the order. Perishable goods such as opening glue or ....cannot be returned. Used equipment, hot fix applicator, rhinestones, pickup stick can’t be returned. 

     

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     

    Exchanges

    Send us an email at info@illaminous.com and we will review your request and let you know if you are eligible to an exchange.

    The customer is responsible for the return

    Unless we have made a mistake in the shipping of your order, you are responsible for the shipping fees for returning a product. You can select the carrier and shipping method of your choice. You should consider using a trackable shipping service or purchasing shipping insurance to be sure that we will receive your returned item.
    Errors rarely happen, but if ever we accidentally shipped the wrong product, please contact our customer service as soon as you receive the order. One of our representative will solve this issue in a timely manner.
    illaminous
    214 Florian
    Rosemere, Quebec
    J7A 2N5

     

    Return delay

    It can take up to 5 business days for illaminous.com to process the return once the package has arrived at our warehouse.

     

    Returning products purchased with a gift card

    If you wish to return a product purchased with a gift card, a credit will be issued to your account. The amount of the credit issued will be equal to that amount used from the gift card. This credit will be applicable to your next purchase, and does not have an expiry date. You have the option to use the credit in your shopping cart in the section asking for payment method. Credits are not redeemable for cash.

    WHAT PAYMENT METHODS CAN I USE?

    Pre-loader